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Terms and Conditions

Access to and use of JST Healthcare Co., Limited website (“the Site”) and related services (collectively, the “Services”) are made available to you in accordance with the following Terms of Use & Service and any other rules posted on the Site (collectively, the “Terms Of Service” or “TOS”). By using the Services, such as placing orders on the Site, you are agreeing to all of the Terms Of Service.


JST Healthcare Co., Limited reserves the right to make changes to the Site, related policies and agreements, the Privacy Policy and this TOS at any time. You are advised to check the Site from time to time to check the update or changes to the said policies and agreements, the Privacy Policy and the TOS.


1. Registration

You will need to register an account to use some of the Services available to you on the Site. In registering an account you agree to provide information about yourself that is true, accurate, current, and complete in all respects. Please refer to our Privacy Policy for more information on how we use your personal data. If you are under 18, you must let your parents or guardian know about JST Healthcare Co., Limited’s Privacy Policy before you register to use the Site and the Services. 


In using the Site, you agree to accept responsibility for all activities conducted through your account. You are responsible for keeping your account and password secure. If you feel or suspect that the security of your account has been compromised or if there is unauthorized use of your account, please contact us immediately.


2. Prohibitions and Failure to Comply

We may take actions against your account for activities including, but not limited to: 

  • Using any technology to attempt to hide the use of multiple accounts or disrupt any of our Services in any way 
  • Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material 
  • Advertising or sending unsolicited messages of any kind 
  • Impersonating others or providing any kind of false information JST Healthcare Co., Limited reserves the right to terminate any account at its sole discretion We may send you an email to inform you of the termination of your account in such event.


3. Intellectual Property

All software and Content (which is defined as, or includes, any text, audio or music, video, graphics, photographs, and image) are the intellectual property of JST Healthcare Co., Limited and are protected by intellectual property and copyright laws and international treaty provisions. The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorized by JST Healthcare Co., Limited and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without prior consent or authorization of JST Healthcare Co., Limited. Any such unauthorized actions may result in civil consequences or criminal penalties.


JST Healthcare Co., Limited reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.


4. Third Party Links

The Site may include links to other websites or resources that are not operated or prepared by JST Healthcare Co., Limited. We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them.


JST Healthcare Co., Limited is not responsible for the content or accuracy of any off-Site pages, which include but is not limited to advertisers of the Site. Use of these external websites or resources will be at your own risk and subject to the terms of use and service contained within each of such sites.

5. Eligibility to Purchase

In order to place orders with us, you must meet our conditions of eligibility: 

  • Be in possession of a valid credit card issued by a licensed bank acceptable to JST Healthcare Co., Limited for payment or be in possession of a valid PayPal account 
  • Providing personal and payment details that are warranted by you to be both valid and accurate (email address, real name, phone number, billing information and other requested information as indicated on the Site)


In placing an order with us, you authorize JST Healthcare Co., Limited to process a charge or charges on your credit card or PayPal account in the amount of the total purchase price of your order. You also expressly authorize us to use personal information provided by you to perform appropriate anti-fraud checks such as credit checks and also to, where necessary, transmit or obtain information about you to or from third parties including, but not limited to, credit reference or fraud-prevention agencies, which may keep a record of that information. Please refer to our Privacy Policy for further information about how we use your data.


All orders are subject to stock availability and confirmation of the order price. Items in your shopping basket are not reserved and may be purchased by other customers. 


The Site is for your personal use only. You may not purchase goods from the Site for reselling purposes or commercial exploitation. 


6. Product Description

JST Healthcare Co., Limited will endeavour to ensure that the Content and the product descriptions on the Site to be accurate and complete as possible. We however do not warrant that Content and product descriptions are accurate, complete, current or error-free. Please refer to our Returns policy if you feel a product offered by JST Healthcare Co., Limited is not as described.

7. Pricing

Prices are shown on the Site in Hong Kong Dollars (HKD). Prices displayed on the Site at the time your order is accepted will be honored except in the case of obvious error. Whilst we use our best endeavours to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled. 


If your credit card is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.


7.1 Customs and import charges

Taxes and duties applicable to your order depend on the shipping country of your order:

 Hong Kong orders are not subject to taxes and duties


Customers purchasing from a country served as Delivery Duty Paid (DDP) will incur relevant import duty and tax. These costs are included in the final purchase price. Customers purchasing from a country served as Delivery Duty Unpaid (DDU) will be charged for items purchased and shipping costs only.  Import duty or tax costs will be invoiced to you directly from Fedex, HK Post or SF express. We recommend you contact your local customs authority to determine a landed cost prior to purchase completion.


7.2 Discount codes

Promotional discount codes – we may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made through this website. The conditions of use relating to any discount code will be specified at the time of issue.


However these T&Cs relate to all JST Healthcare Co. ,Limited promotions, competitions and discount codes (unless otherwise stated):

  • Only one promotion code can be used per order.
  • A promotion code can’t be used after an order has been placed.
  • Sale items are excluded from all discount and promotion codes (unless otherwise stated). Other selected brand exclusions may also apply.


8. Payment

We accept payments made by Visa, MasterCard, American Express, UnionPay and PayPal. 


By placing an order using one of the above Credit card and online payment methods, you confirm that the Credit card(s) or PayPal account used is yours or that you have been authorized by the owner to use it. If your card issuer refuses to authorize payment to JST Healthcare Co., Limited, we will not be liable for any delay or non-delivery.


9. Acceptance of your Order

Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order. Your order will be accepted and the contract between you and JST Healthcare Co., Limited will be completed when we send you an email to confirm the goods have been dispatched to you. 


JST Healthcare Co., Limited reserves its right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the following:

  • The product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items. 
  • We identify a pricing or product description error.
  • We are unable to obtain authorization for payment.
  • You do not meet the eligibility criteria to purchase as set out in this TOS.


Our Customer Service team will contact you as soon as possible if there are any problems with your order.


10. Shipping and Collections

JST Healthcare Co., Limited’s teams will try their best to meet these estimated delivery time but cannot guarantee that such estimates must be met. 


You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfillment of your order by JST Healthcare Co., Limited. You also accept the associated transfer of responsibility in the same way. JST Healthcare Co., Limited provides free shipping on all local orders. Certain orders will be subjected to a shipping fee (details please refer to shipping information).  JST Healthcare Co., Limited reserves the right to update its shipping policy at its sole discretion without prior notice.


11. Replacement Policy

JST Healthcare Co., Limited products are produced with high quality standard and we do think the chance of problem is not likely. Generally, we do accept exchange instead of return. In case of quality problem, customer can return your order back to our office and once we receive it we will check and advice the customer about the situation. If within 7 days after purchase, we will arrange a new product back to customer. If it is more than 7 days after purchase, we will arrange repairing work and notice customer when it is had been repaired.


Return Address :

JST Healthcare Co., Ltd.

Unit 608, 6/F., Hunghom Commercial Centre, Tower B,

37 Ma Tau Wai Road, Hung Hom, Kowloon, Hong Kong

12. Liability

Views expressed in any media by the designers, companies or third parties, whose products are sold on the Site or with whom we are associated, are their own. JST Healthcare Co., Limited takes no responsibility for any such views as they do not necessarily reflect ours. 


JST Healthcare Co., Limited does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus, installed. 


Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, JST Healthcare Co., Limited will always do its best to aim at maintaining its Services but will not be responsible for failing to meet any obligations in this TOS. 


Information in,, is presented in view of the Terms of Use and also the Privacy Policy of this web site. These products are dietary in nature and are not intended to diagnose, treat, cure, or prevent any disease.

All information presented on this web site is for informational purposes only and is not intended as a substitute for advice from your doctor or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you suspect you may have a health problem. You should not stop any medication without first consulting your doctor.


13. Indemnity and Waiver

At our request, you agree to compensate us fully and hold us, JST Healthcare Co., Limited (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you. This includes the use of the Site by any other persons using your account caused by your action or inaction. 


If you breach the TOS and we take no action against you, it is no wavier for us to exercise our rights and remedies in any other situation where you breach the TOS.


14. Complaints

We have our complaints handling procedure that we will use to try to resolve any disputes when they first arise. Please contact us for any order related complaints or comments.


JST Healthcare Co., Limited respects the intellectual property of others. If you have reason to believe your work may have been used in the Site without your permission, please contact us.

15. Governing Law Jurisdiction

These website terms and conditions together with all our policies and procedures shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region of the People’s Republic of China. You hereby irrevocably agree that the courts of Hong Kong Special Administrative region shall have exclusive jurisdiction in relation to any claim or dispute concerning or arising from these terms and the order terms.